Job Description

Job Description

Job Description

Dental Receptionist at Jowett & Lewis Family DentistryJob Description

Are you looking to work in a positive and fun environment, while also helping people achieve optimum dental health?! Jowett & Lewis Family Dentistry is excited to announce the opening of a new position in our team for a dedicated and professional Dental Receptionist. This role is crucial in ensuring the effective functioning of our dental office by providing exceptional front desk and customer service responsibilities. This is a Full-Time opportunity based within our modern and busy office located centrally. Please note, this position is not a remote job and requires the candidate to be on premise to facilitate face-to-face interactions and help manage the daily operations with personal touch and efficiency.

The ideal candidate for this position will be the front face of our dental practice, welcoming patients warmly, managing schedules proficiently, and handling administrative tasks effectively. We are seeking an individual who embodies professionalism, with a warm and approachable demeanor, ready to assist both our staff and patients in creating an organized and comforting environment.

• Greet patients and visitors in a courteous and friendly manner.
• Screen and manage incoming calls, providing clear and accurate information or redirecting calls as necessary.
• Schedule patient appointments efficiently, using our digital appointment system, and providing confirmation and reminders to reduce no-shows.
• Handle patient check-in and check-out smoothly, ensuring all paperwork is complete and accurate.
• Manage patient records with confidentiality and integrity, updating any changes in personal information and medical history.
• Facilitate patient billing, process payments, and clarify any discrepancies in bills.
• Organize and maintain the reception area to ensure a clean and welcoming environment for everyone.
• Support dental staff with administrative duties as needed, such as data entry and inventory management.
• Communicate effectively with insurance companies for claim processing and with patients for any insurance-related questions.
• Provide logistical support in the organization of office events and functions.
• Enhance office effectiveness by adhering to policies and procedures, and suggesting improvements when noticed.
• Create a culture of success and warmth, ensuring a pleasant experience for all visitors and staff.

• Proven experience as a receptionist, front office representative or similar role, preferably in a dental or medical office.
• Exceptional communication skills, both verbal and written, with an emphasis on clear and compassionate patient interactions.
• High school diploma or equivalent; further certification in office management or medical administration is a plus.
• Warm and kind demeanor, capable of creating a welcoming environment.
• Independent thinker with the ability to troubleshoot and solve problems effectively.
• Self-starter who can manage time effectively and handle multiple tasks without direct supervision.
• Professional attitude and appearance at all times in the workplace.
• Strong team player who works collaboratively to achieve team goals.
• Fun personality who can contribute to a positive workplace culture.
• Proficiency in MS Office and patient management software; knowledge of Dentrix is advantageous.
• Strong organizational skills with meticulous attention to detail.
• Capability to handle sensitive patient data with confidentiality and integrity.
• Bilingual Spanish is a plus!
• No Experience Necessary, and Attitude is key

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